Senior Director, Security Operations Centre

31 - CIOC · Toronto, Ontario
Department 31 - CIOC
Employment Type Full-Time
Minimum Experience Experienced

About Us


At ISA Cybersecurity, our mission is to help clients achieve their privacy and security goals, and to be proactive in the fight against security threats. ISA Cybersecurity is Canada’s leading cybersecurity-focused company, with nearly three decades of experience delivering cybersecurity services and people you can trust. We provide our clients with comprehensive counsel on complex, evolving, and multi-faceted issues related to cybersecurity and breach incident response.


ISA Cybersecurity also offers a world-class 24/7 by 365 SOC 2 Type II certified CIOC (cybersecurity intelligence operations centre), giving our clients deeper insights and earlier warnings about coordinated cyber attacks. ISA Cybersecurity strategically partners with many of the most respected security technology firms in the world. Through these relationships, our clients can gain access to a broad portfolio of industry-leading cyber solutions best suited to protect their corporate assets and customer data.

In today’s volatile world of digital threats, we help Canadian companies to better understand their current security posture and how to mitigate risks.


Why Join Us? 


At ISA Cybersecurity, every employee makes a P.A.C.T. to embody our corporate core values, everyday. Our core values (Passion for Excellence, Accountability, Commitment, Trust) shape the community and culture we have built and are an active part of everything that we do. We also believe that what will make you great is your individual contributions to your team; think of your team as a start-up that learn from each other. If you’re looking for autonomy and no old-fashioned hierarchy, ISA and you could be a match made in heaven.


About the Role


The function of the Senior Director, SOC is to oversee the overall functions performed within the SOC.

The Senior Director, SOC will assist the Director, SOC manager and Service Leads with ensuring that there is compliance with processes and adherence to service level objectives, while fostering a culture of excellence and growth amongst the SOC team.


Responsibilities:


  

  • Oversees team of Director and Service Leads
  • Resolve problems independently and understand escalation procedures. Acts as an escalation point to contacts and stakeholder of the SOC and assist with client escalations as needed
  • Foster a culture of growth and development within the SOC team.
  • Adhere to documented workflow / processes when dealing with ISA clients for the purpose of providing SOC functions.
  • Maintain required certifications as needed to adhere to contractual requirements.
  • Achieve an acceptable level of customer satisfaction as measured through client surveys.
  • Take accountability to solve issues from beginning to end, while receiving and incorporating feedback to improve personal and business performance.
  • Monitor and ensure SLAs and internal processes are being adhered to and implementing improvements where necessary
  • Collaborate with management peers on process improvement
  • Review and approve managed services contract and sow requests
  • Assist with answering managed services RFPs as needed
  • Reviewing and approve net new services from the SOC
  • Maintain and manage the SOC budget


Qualifications:

 

  • Substantial management experience in a SOC or similar environment
  • Post-secondary education in computer-related environment or comparable work experience
  • Ability to obtain a Government of Canada security clearance of Reliability Status
  • Strong critical thinking and problem solving skills
  • Excellent active listening and communication skills
  • Passionate about providing world class customer service
  • Ability to oversee complex issues involving IT security technologies
  • Preferred candidate will have 5 or more years of full time experience of managing a SOC
  • Experience providing customer service and support functions
  • Thrive to meet or exceed ISA Support performance objectives and SLA`s, including customer satisfaction measurements

Thank You

Your application was submitted successfully.

  • Location
    Toronto, Ontario
  • Department
    31 - CIOC
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced